ALIDE’s Quality Control System earned ISO 9001:2000 certification from SGS – System & Services Certification England, in accordance with the system used by the United Kingdom Accreditation Service (UKAS).

The Quality Control System covers ALIDE General Secretariat processes for furnishing products and services to development financing institutions through studies and information, training, project and business promotion, technical advisory services and assistance, and institutional relations, backed by management and financial control, planning, and social communications.

This important accomplishment is in line with the objective of modernizing and strengthening the Association, in which Nacional Financiera S.N.C. (NAFIN), of Mexico provided valuable collaboration and advisory assistance.

Quality Policy
We seek to continuously improve the quality of the services we provide to our member institutions through a commitment to and demand for a culture of quality in the attitude and professional work of our staff at all levels, our approach to our clients for value-added services, leadership in our orientation and close supervision; with excellence as our goal.

Objectives
Studies and Information: To possess relevant information and provide it on a well-timed basis in order to handle the development banking system’s coordination and requirements and to conduct studies about development financing.

Best Practices: To identify the best practices of development banks as a reference for improving their performance.

Training: To have state-of-the-art training programs that meet the need for the training and specialization of human capital in development banks.

Technical Assistance: To offer and/or mobilize state-of-the-art technical assistance programs that meet the needs of the Member Institutions for support for their institutional and operational reinforcement efforts.

Business: To identify projects of common interest to the development banking system in order to create business opportunities.

Positioning: To develop strategies to support the arrangements made by the region’s development banking system, widely disseminate its position, and reinforce ALIDE’s performance before countries and governments, civil society and international organizations, as the international organization representing that banking system.

Resources: To have the necessary human, material and financial resources, together with a sound financial operation, in order to carry out a working program that meets the service requirements of the development banking system.